Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the provision of services by Plandit Pty Ltd (“Plandit”, “we”, “our”, “us”) to the client (“Client”, “you”, “your”).

By engaging Plandit’s services, you agree to be bound by these Terms.

2. Services

Plandit provides professional consulting and documentation services including strategic planning, annual report development, framework development, business planning, funding proposals, needs assessments, governance support, ACCH management and backfill support, design and communication services, policy and procedure development, and project management services.

All services will be delivered in accordance with the scope outlined in a written proposal, service agreement, or approved quotation.

3. Engagement & Scope

All work will be governed by a written proposal, an agreed scope of work, and a fee schedule or quotation.

Any work requested outside the agreed scope may require a variation agreement and incur additional fees.

Plandit reserves the right to pause or decline out-of-scope requests until formally approved in writing.

4. Fees & Payment Terms

Fees are determined based on scope and complexity, consultation requirements, timeframes, and compliance obligations.

A minimum engagement fee may apply.

Unless otherwise agreed, 50% deposit is required prior to commencement and 50% is payable upon completion or milestone delivery.

Invoices are payable within 7–14 days of issue. Late payments may delay project delivery and incur late payment interest at applicable commercial rates.

5. Client Responsibilities

The Client agrees to provide accurate and complete information, respond to drafts and requests in a timely manner, nominate a primary contact person, and ensure internal approvals are managed appropriately.

Delays in client feedback may result in timeline adjustments.

6. Intellectual Property

Upon full payment of all fees, the final agreed deliverables become the property of the Client.

Plandit retains the right to reference the work for portfolio, case study, and promotional purposes unless otherwise agreed in writing.

Drafts, templates, methodologies, and underlying frameworks remain the intellectual property of Plandit unless otherwise agreed.

7. Confidentiality

Plandit will treat all client information as confidential, not disclose sensitive information without consent, and implement reasonable data protection practices. This obligation survives termination of the engagement.

8. Cultural Respect & Community Engagement

Where working with Aboriginal and Torres Strait Islander organisations or community-controlled entities, Plandit commits to culturally respectful engagement. Consultation will be guided by client protocols and community intellectual property will be acknowledged and respected.

9. Limitation of Liability

Plandit provides advisory and documentation services based on information provided by the Client.

Plandit is not liable for decisions made by third parties, funding approvals or rejections, or implementation outcomes outside our direct control.

To the maximum extent permitted by law, liability is limited to the total fees paid for the specific engagement.

10. Third-Party Services

Where services involve third parties such as printing, hosting platforms, or software providers, Plandit is not responsible for third-party performance failures. Any third-party costs will be agreed in advance.

11. Project Timelines

Estimated timelines are indicative only and may vary based on client responsiveness, scope changes, and external dependencies. Plandit will communicate any significant delays promptly.

12. Termination

Either party may terminate the agreement in writing. Upon termination, the Client must pay for work completed up to the termination date. Deposits are non-refundable once work has commenced.

13. Force Majeure

Plandit will not be liable for delays or failure to perform due to circumstances beyond reasonable control, including natural disasters, government restrictions, public health emergencies, and major system failures.

14. Privacy

Plandit collects and handles personal information in accordance with Australian privacy laws and our Privacy Policy.

15. Dispute Resolution

In the event of a dispute, parties agree to attempt good-faith resolution. If unresolved, mediation may be pursued. Legal action will be considered as a last resort. Jurisdiction: Queensland, Australia.

16. Amendments

Plandit reserves the right to update these Terms at any time. The latest version will be published on our website.

17. Acceptance

By engaging Plandit’s services, signing a proposal, or making payment, the Client acknowledges acceptance of these Terms.